Enclosed in your package will be a registration card. Please complete, sign, and return this registration form within 14 days to activate your guarantee and assure your eligibility for quizzing, and any services of any kind. Limitations of Guarantee The ProntoPass® guarantee and commitment to service is good for one year from the date of purchase or until you take the NAPLEX®, whichever comes first. Follow our suggested program, including successful online testing, and we GUARANTEE you will pass NAPLEX®! If you fail NAPLEX®, promptly (within 2 weeks of test date), return your products along with a copy of your results, a copy of your diploma showing where you graduated, and a copy of your signed off study sheet. Upon verification, we will refund your complete purchase price OR we will work with you for up to one year until you do pass, YOUR CHOICE! Sorry, guarantee does not apply to those required to take the FPGEE (Foreign graduates). Service Service is important to us. Anytime during our office hours, you can call us at (330)-243-2900 and after office hours you may call (330)-827-3000. Please leave a message if no one is available to take the call or you can always email us at ProntoPass@gmail.com There are some limitations: we only service the original buyer and only for one year from the date of the original purchase, or until you have passed the test, whichever occurs first.